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NEW - Customer Service Apprentice (Rugby)

Heart of England Training is a leading provider of vocational education and training under the Apprenticeship programme.  The organisation holds ‘Beacon’ status for excellence and innovation and is recognised as Grade 1, Outstanding by Ofsted. We are looking for an Apprentice Receptionist to join our team at our new Rugby Training Centre.

Roles and Responsibilities

Attend to visitors and deal with inquiries on the phone and face to face. Supply information regarding the organisation to the general public, clients and customers.

Professional Representation

It is the responsibility of the employee to:

Behave professional and in a manner that reflects the company in a positive image.

To maintain the confidentiality of all information used and accessed by the staff and associates of Heart of England Training Ltd.

To maintain and uphold the Health, Safety and the security and equal opportunities policy; and satisfy the quality procedure requirements regulated by Heart of England Training Ltd

Main Job Tasks and Responsibilities

·         Answer telephone, screen and direct calls

·         Take and relay messages

·         Provide information to callers

·         Greet persons entering organisation

·         Direct persons to correct destination

·         Deal with queries from the public and customers

·         Ensure knowledge of staff movements in and out of organisation

·         Monitor visitor access and maintain security awareness

·         Provide general administrative and clerical support

·         Prepare correspondence and documents

·         Receive and sort mail and deliveries

·         Schedule appointments

·         Maintain appointment diary either manually or electronically

·         Organise conference and meeting room bookings

·         Co-ordinate meetings and organize catering

·         Monitor  and maintain office equipment

·         Control  inventory relevant to reception area

·         Tidy  and maintain the reception area

Education and Experience

·         Knowledge of administrative and clerical procedures

·         Knowledge of computers and relevant software application

·         Knowledge of customer service principles and practices

·         Keyboard skills

Key Competencies

·         Verbal and written communication skills

·         Professional personal presentation   

·         Customer service orientation  

·         Information management

·         Organising and planning

·         Attention to detail

·         Initiative

·         Reliability

·         Stress tolerance 


Apply with a CV and covering statement to : Lynette Crane

Heart of England Training
Suite 1
Eleven Arches House
Leicester Road
CV21 1FD

or email: lynette.crane@hoet.co.uk

Heart of England Training is committed to the safeguarding of learners and expects applicants to share this commitment.

Heart of England Training is an equal opportunities employer.