Administration & Customer Service Apprentice – Mansfield Medical Centre
Summary:
Every GP Practice needs an efficient team of administrators and receptionists who can ensure that every patient’s experience is a positive one! This is an exciting opportunity to start your career in the Health Care Sector as an Apprentice Business Administrator. If you want to play an integral part at Mansfield Medical Centre, come and join us!
What you’ll do at work:
We are looking to recruit an administration and Customer Service Apprentice who will receive appropriate training and support to be able to undertake the following:
- Provide an efficient and effective telephone-based reception service which includes Making patient appointments (same day, routine, and cancellations)
- Allocation of triage appointments
- Feedback routine test results
- Taking home visit requests
- Passing emergency calls i.e., chest pain/stroke to duty doctor
- Assisting with general enquiries
- Problem solving
- Complaint management and resolution
- Prescription queries
- Appointment and clinic changes
- To complete all associated administration in an accurate and timely manner
- To provide outstanding customer care always, both internally and externally
- To have a thorough knowledge of all Practice procedures
- To work in accordance with written protocols
Where you’ll work
56 BINLEY ROAD
COVENTRY
CV3 1JB
Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Analytical skills
- Team working
- Patience
About this employer
Mansfield Medical Centre is a busy Doctors Surgery with 10,000 patients. We have a strong team and are a well-respected and long-established Coventry Practice. We are looking to recruit an enthusiastic and motivated apprentice to join our friendly, dedicated team who is committed to Learning and Development. You will work alongside other reception staff and administrators to gain Knowledge to provide excellent levels care and customer service to our patients. The Surgery currently is run by a management team of 4, this includes 3 Business Partners a Business Manager and a Practice Manager. It also includes 7 GPs, 1 ANP, 3 Practice Nurses, 2 Healthcare Assistants and 15 Administration Staff.
https://www.mansfieldmedicalcentre.nhs.uk/ (opens in new tab)
After this apprenticeship
To be a full-time employee of the Centre when training has been completed.
For more information and to apply please click here
