This qualification is made up of an apprenticeship, Business Administration Level 3, and a CMI Certificate in first line management. By completing these two qualifications alongside one another, learners will gain the knowledge, skills and behaviours to complete both administration and leadership tasks.
Apprentices completing this qualification could be new or emerging team leaders, operational supervisors, administrative leads stepping into people management, or someone who manages workloads, systems and priorities alongside others.
As an Apprentice completing this qualification, you will:
- Learn how to plan, organise, and prioritise
- Develop skills in communication and stakeholder coordination
- Contribute to process improvements and support business growth
- Follow compliance and implement equality and diversity
- Meet deadlines and lead others to do so
This Level 3 standard has been developed with leading UK employers including the British Council, Npower, Peugeot, and the Peter Jones Foundation — ensuring your training meets real-world business expectations.
You’ll compile a portfolio of evidence demonstrating your knowledge, skills, and behaviours. From Month 9, you’ll complete a work-based improvement project, that has a focus on management, that will form part of your End Point Assessment (EPA) — the final stage that confirms your readiness for the role.
Throughout your apprenticeship, you’ll benefit from:
- One-to-one workplace visits and mentoring
- Flexible virtual learning modules (VLE)
- Live remote support with industry-experienced Educators
CMI – Certificate in First Line Management
As part of this apprenticeship learners will complete a CMI Certificate in First Line Management. Apprentices and the employer will choose 3 of the units they will complete as part of their CMI certificate.
You will choose three of the following units depending on learner development requirements:
- Organisation Awareness for First Line Managers
- Approaches to Managing and Leading People and Teams
- Stakeholder Communication for First Line Managers
- Professional Development as a First Line Manager
- Delivering Organisation Activities
- Supporting People Throughout the Employee Life Cycle
- Contributing to the Management of a Project
- Supporting the Delivery of Customer Service
- Managing Meetings
- Managing Problems and Decision Making
- Developing and Sharing Good Practice
AI SMART
Heart of England Training is moving into the future with artificial intelligence, which means you are too.
Every apprentice, whatever their role or programme, benefits from our AI Smart approach, which is part of our HOET Knowledge Boost.
Built to develop practical AI confidence and real-world application, AI Smart equips learners with the knowledge and skills to use AI tools effectively, responsibly, and with purpose.
As learners progress, apprentices go beyond basic understanding by learning how to apply AI thoughtfully to solve genuine workplace challenges, support innovation, and add tangible value to their employer.
Why choose us?
- Delivered by Experts – All our education trainers have years of real-world experience working within the business environment.
- 50+ Years of Apprenticeship Excellence – We’ve been supporting learners and employers since 1971, giving us a deep understanding of how to guide you from learner to fully qualified professional.
- Rated Highly by Apprentices and Employers – We’re proud of our glowing reviews on the official government apprenticeship site, showing consistent satisfaction from past learners.
- Backed by Ofsted Praise – “Senior leaders provide strong and inclusive leadership… They are highly visible and committed to providing good-quality education and training” – Ofsted Report.
- Support Every Step of the Way – From application to employment, our friendly team is here to help you build your skills, confidence, and career.
Testimonies
“Heart of England Training have been our number one choice of training provider for the delivery of Business Administration and Customer Service Apprenticeships. Since the introduction of the apprenticeship levy they have established themselves as a highly valued and popular training provider for WCC schools too” Dan Nash, Warwickshire County Council
“I really enjoyed my Day Courses with Charlotte” she said, “they were very informative, and all apprentices had the opportunity to ask lots of questions” Lola, Former Business Administration Level 3 Apprentice
“Apart from the formal knowledge of Business, this apprenticeship has taught me a lot of practical skills and insights, such as understanding office culture, construction, and industry-specific knowledge.” Jalaludin, Former Business Administration Level 3 Apprentice
