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HR Support Level 3 Apprenticeship
If working as a HR Support, learners are typically working in a medium to large organisation. This may be as part of the HR team providing support to managers and employees. Or, if working in a smaller organisation, learners are the HR Manager.
Day-to-day tasks might be queries, giving advice, recruitment and other HR processes. Knowledge of the business, HR changes, company policies and current laws are vital.
As a HR Support Apprentice, you will:
- Understand the structure of the organisation; the products and services it delivers
- Deliver customer service on a range of HR queries and requirements
- Use questioning and active listening skills to understand requirements
- Gain confidence in working independently and as part of a team
- Adapt positively to changing work priorities and patterns
As part of your assessment methods, you will showcase your knowledge, skills, and behaviours through a consultative project and professional discussion.
Throughout your apprenticeship, you’ll benefit from:
- One-to-one workplace visits and mentoring
- Flexible virtual learning modules (VLE)
- Live remote support with industry-experienced Educators
WHY CHOOSE US?
- Delivered by Experts – All our education trainers have years of real-world experience working within the business environment.
- 50+ Years of Apprenticeship Excellence – We’ve been supporting learners and employers since 1971, giving us a deep understanding of how to guide you from learner to fully qualified professional.
- Rated Highly by Apprentices and Employers – We’re proud of our glowing reviews on the official government apprenticeship site, showing consistent satisfaction from past learners.
- Backed by Ofsted Praise – “Senior leaders provide strong and inclusive leadership… They are highly visible and committed to providing good-quality education and training” – Ofsted Report.
- Support Every Step of the Way – From application to employment, our friendly team is here to help you build your skills, confidence, and career.
AI SMART
Heart of England Training is moving into the future with artificial intelligence, which means you are too.
Every apprentice, whatever their role or programme, benefits from our AI Smart approach, which is part of our HOET Knowledge Boost.
Built to develop practical AI confidence and real-world application, AI Smart equips learners with the knowledge and skills to use AI tools effectively, responsibly, and with purpose.
As learners progress, apprentices go beyond basic understanding by learning how to apply AI thoughtfully to solve genuine workplace challenges, support innovation, and add tangible value to their employer.
Testimonies
“Heart of England Training have been our number one choice of training provider for the delivery of Business Administration and Customer Service Apprenticeships. Since the introduction of the apprenticeship levy they have established themselves as a highly valued and popular training provider for WCC schools too” Dan Nash, Warwickshire County Council
“I really enjoyed my Day Courses with Charlotte” she said, “they were very informative, and all apprentices had the opportunity to ask lots of questions” Lola, Former Business Administration Level 3 Apprentice
“Apart from the formal knowledge of Business, this apprenticeship has taught me a lot of practical skills and insights, such as understanding office culture, construction, and industry-specific knowledge.” Jalaludin, Former Business Administration Level 3 Apprentice
