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Customer Service Level 2 Apprenticeship
Why choose us?
This Level 2 Customer Service Practitioner apprenticeship is ideal for those starting out in a customer-facing role or looking to formalise their existing skills with a nationally recognised qualification.
Whether you’re working face-to-face, over the phone, by email, or through digital platforms, this programme prepares you to deliver high-quality service and positive experiences in any sector — public, private, or third.
As a Customer Service Apprentice, you will:
- Liaise with customers and stakeholders across a variety of platforms
- Handle enquiries and provide clear, helpful, and professional support
- Resolve complaints and follow up on customer issues
- Build trust-based relationships both internally and externally
- Represent your organisation with empathy, integrity, and professionalism
This apprenticeship supports development in roles such as:
- Customer Service Assistant
- Client Services Executive
- Customer Service Agent
- Customer Service Representative
You’ll gain transferable skills that open doors across industries — from retail and healthcare to hospitality, education, finance, and more.
Day Courses
The four remotely-delivered Day Courses cover the knowledge elements that underpin the Apprenticeship Standard.
Day Course Information (Current Cohort)
| Day 1 | 13th May 2025 | Understanding the organisation and knowing your customers |
| Day 2 | 17th June 2025 | Regulations, legislations, systems and resources |
| Day 3 | 8th July 2025 | Products, service knowledge, communication and teamwork |
| Day 4 | 12th Aug 2025 | The customer experience and personal organisation |
Day Course Information (Next Cohort)
| Day 1 | 16th Sept 2025 | Understanding the organisation and knowing your customers |
| Day 2 | 14th Oct 2025 | Regulations, legislations, systems and resources |
| Day 3 | 11th Nov 2025 | Products, service knowledge, communication and teamwork |
| Day 4 | 16th Dec 2025 | The customer experience and personal organisation |
Why choose us?
Our training team brings years of real-world experience supporting learners across sectors, helping you develop the communication, problem-solving, and relationship-building skills to thrive in any customer-facing role.
- Delivered by Experts – All our education trainers have years of real-world experience working in business. You’ll learn from true experts who understand what it takes to thrive in the business world.
- 50+ Years of Apprenticeship Excellence – We’ve been supporting learners and employers since 1971, giving us a deep understanding of how to guide you from learner to fully qualified professional.
- Rated Highly by Apprentices and Employers – We’re proud of our glowing reviews on the official government apprenticeship site, showing consistent satisfaction from past learners.
- Backed by Ofsted Praise – “Senior leaders provide strong and inclusive leadership… They are highly visible and committed to providing good-quality education and training” – Ofsted Report.
- Support Every Step of the Way – From application to employment, our friendly team is here to help you build your skills, confidence, and career.
Testimonies
“We have found that apprenticeships are a great way to encourage staff into the Teaching Assistant role while gaining qualifications on the job. It also enables our existing Teaching Assistants to advance their careers through further qualifications and knowledge” Kelly, Caldecote Community Primary School
“The program was incredibly beneficial, particularly when transitioning into a new sector or taking on responsibilities requiring specialised knowledge” Gordon, School Business Professional Level 4 Apprentice
“Throughout I have had lots of support and frequent meetings with my educator. I have also had 1 to 1 sessions to assist my learning and aid me in reflecting on my practise. I feel like I could have approached anyone for support at any time which was amazing.” Shauna, Former Teaching Assistant Level 2 Apprentice
