4 star excellent reviews based off the government website click here
Customer Service Level 2 Apprenticeship
This Level 2 Customer Service Practitioner apprenticeship is ideal for those starting out in a customer-facing role or looking to formalise their existing skills with a nationally recognised qualification.
Whether you’re working face-to-face, over the phone, by email, or through digital platforms, this programme prepares you to deliver high-quality service and positive experiences in any sector — public, private, or third.
As a Customer Service Apprentice, you will:
- Liaise with customers and stakeholders across a variety of platforms
- Handle enquiries and provide clear, helpful, and professional support
- Resolve complaints and follow up on customer issues
- Build trust-based relationships both internally and externally
- Represent your organisation with empathy, integrity, and professionalism
This apprenticeship supports development in roles such as:
- Customer Service Assistant
- Client Services Executive
- Customer Service Agent
- Customer Service Representative
You’ll gain transferable skills that open doors across industries — from retail and healthcare to hospitality, education, finance, and more.
Knowledge Boost Webinars
Webinar Information
We offer a series of webinars, that are created by our expert education team and presented by our virtual educator. These are designed to support learners throughout their apprenticeship. The online webinars help learners to build knowledge for their assignments, strengthen their skills in the workplace, and prepare effectively for their EPA.
The webinars will be completed across the duration of the qualification, and learners complete a short quiz after each session to reinforce and apply what they’ve learned.
Webinar Topics
| Purpose and brand promise, and core values |
| Legislations, internal policies, and systems and resources |
| Products, service knowledge, communication and teamwork |
| The customer experience and conflict and organisation |
Why choose us?
Our training team brings years of real-world experience supporting learners across sectors, helping you develop the communication, problem-solving, and relationship-building skills to thrive in any customer-facing role.
- Delivered by Experts – All our education trainers have years of real-world experience working in business. You’ll learn from true experts who understand what it takes to thrive in the business world.
- 50+ Years of Apprenticeship Excellence – We’ve been supporting learners and employers since 1971, giving us a deep understanding of how to guide you from learner to fully qualified professional.
- Rated Highly by Apprentices and Employers – We’re proud of our glowing reviews on the official government apprenticeship site, showing consistent satisfaction from past learners.
- Backed by Ofsted Praise – “Senior leaders provide strong and inclusive leadership… They are highly visible and committed to providing good-quality education and training” – Ofsted Report.
- Support Every Step of the Way – From application to employment, our friendly team is here to help you build your skills, confidence, and career.
Testimonies
“Heart of England Training have been our number one choice of training provider for the delivery of Business Administration and Customer Service Apprenticeships. Since the introduction of the apprenticeship levy they have established themselves as a highly valued and popular training provider for WCC schools too” Dan Nash, Warwickshire County Council
“The training I received was really beneficial, my educator was always available to answer questions and go through anything I needed. The resources helped me prepare for my EPA, and I could access all the information to ensure I did my best,” Jess, Former Customer Service Level 2 Apprentice
“Throughout I have had lots of support and frequent meetings with my educator. I have also had 1 to 1 sessions to assist my learning and aid me in reflecting on my practise. I feel like I could have approached anyone for support at any time which was amazing.” Shauna, Former Customer Service Level 2 Apprentice
