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Customer Service Specialist Level 3 Apprenticeship
The Level 3 Customer Service Specialist apprenticeship is ideal for those looking to develop their career in a customer-facing role or looking to grow their existing skills with a nationally recognised qualification.
Whether you’re working face-to-face, over the phone, by email, or through digital platforms, this programme prepares you to deliver high-quality service and positive experiences in any sector — public, private, or third.
As a Customer Service Apprentice, you will:
- Provide direct support for customers
- Handle enquiries and provide clear, helpful, and professional guidance
- Be an escalation point for complicated problems
- Build trust-based relationships both internally and externally
- Represent your organisation with empathy, integrity, and professionalism
This apprenticeship supports development in roles such as:
- Customer Service Advisor
- Client Service Specialist
- Client Services Executive
- Customer Support Office
You’ll gain transferable skills that open doors across industries — from retail and healthcare to hospitality, education, finance, and more.
AI SMART
Heart of England Training is moving into the future with artificial intelligence, which means you are too.
Every apprentice, whatever their role or programme, benefits from our AI Smart approach, which is part of our HOET Knowledge Boost.
Built to develop practical AI confidence and real-world application, AI Smart equips learners with the knowledge and skills to use AI tools effectively, responsibly, and with purpose.
As learners progress, apprentices go beyond basic understanding by learning how to apply AI thoughtfully to solve genuine workplace challenges, support innovation, and add tangible value to their employer.
Why choose us?
Our training team brings years of real-world experience supporting learners across sectors, helping you develop the communication, problem-solving, and relationship-building skills to thrive in any customer-facing role.
- Delivered by Experts – All our education trainers have years of real-world experience working in business. You’ll learn from true experts who understand what it takes to thrive in the business world.
- 50+ Years of Apprenticeship Excellence – We’ve been supporting learners and employers since 1971, giving us a deep understanding of how to guide you from learner to fully qualified professional.
- Rated Highly by Apprentices and Employers – We’re proud of our glowing reviews on the official government apprenticeship site, showing consistent satisfaction from past learners.
- Backed by Ofsted Praise – “Senior leaders provide strong and inclusive leadership… They are highly visible and committed to providing good-quality education and training” – Ofsted Report.
- Support Every Step of the Way – From application to employment, our friendly team is here to help you build your skills, confidence, and career.
Testimonies
“Heart of England Training have been our number one choice of training provider for the delivery of Business Administration and Customer Service Apprenticeships. Since the introduction of the apprenticeship levy they have established themselves as a highly valued and popular training provider for WCC schools too” Dan Nash, Warwickshire County Council
“The training I received was really beneficial, my educator was always available to answer questions and go through anything I needed. The resources helped me prepare for my EPA, and I could access all the information to ensure I did my best,” Jess, Former Customer Service Apprentice
“Throughout I have had lots of support and frequent meetings with my educator. I have also had 1 to 1 sessions to assist my learning and aid me in reflecting on my practise. I feel like I could have approached anyone for support at any time which was amazing.” Shauna, Former Customer Service Apprentice
