Customer Service Specialists work within all sectors and types of organisations, providing professional direct customer support. Apprentices completing this Apprenticeship Standard will be customer service champions with the ability to act as the primary contact for customer requests, complaints and enquiries that are more technical or complex.

In many cases, the candidate serves as an escalation point for complete or ongoing customer issues. Their expertise in the products and/or services of their organisation allows them to share knowledge and insights with the broader team and colleagues.

This position required candidates to gather and analyse data and customer service information that leads to improvements in customer service. With knowledge of generic and organisational IT systems, candidates will be able to carry-out their duties effectively. Depending on the industry, this could be in a call centre, retail outlet, web chat, service industry or at any point where customer service is provided.

Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individual member at Professional level. Should you choose to progress on a customer service career path, you may be eligible for further professional membership including management.