Operations Manager Level 5 Apprenticeship
As part of delivering the organisation’s strategy, an Operations or Department Manager manages teams or projects, as well as achieving operational goals and objectives. Accountability for their actions falls with the senior management or business owner(s).
As a management professional working in the public, private or third sector and across all sizes of organisations, key responsibilities may include:
- creating and delivering operational plans
- managing budgets
- leading and managing teams
- managing change
- financial and resource management
- talent management
- coaching and mentoring
On completion, candidates can register as full members with the Chartered Management Institute (CMI); those with 3 years of management experience can apply for Chartered status through CMI.
Job titles may include: Operations Manager, Regional Manager, Divisional Manager, Departmental Manager and Specialist Manager.
Course content
The Operations Manager Apprenticeship course content includes: Operational management approaches and models; Business development tools and approaches to CPD; Planning techniques and managing resources; Sales/marketing plans and setting targets; How to step-up and manage a project; Business finance and how to manage budgets; Different leadership styles and cultures; How to manage multiple high-performing teams; Delivering results to include project management and finance controls; Setting KPIs, monitoring performance and producing reports
Assessment
For the End-Point Assessment, you will complete a professional discussion underpinned by your portfolio of evidence, followed by a presentation and Q&A on your project proposal, which should have a real business benefit. Candidates will also gain a CMI Level 5 Diploma in Principles of Management & Leadership.
How do we support you?
Throughout your Operations Manager apprenticeship course, we will provide one-to-one contact sessions with your Educator; OneFile eportfolio for tasks, assignments & feedback; regular reviews to track progress and achievement; mock assessments and development feedback; Day Courses to support EPA preparation; 'Prevent' online certificate; Functional Maths and English workshops (if required).
Day Courses
The four remotely-delivered Day Courses cover the knowledge elements that underpin the Apprenticeship Standard.